Shipping policy

At My Gift Store, we work to make order fulfillment and delivery straightforward from the moment you complete your purchase. Each order is reviewed and prepared for shipment based on the products included in the order and the delivery information provided at checkout.

This Shipping Policy describes how My Gift Store handles order confirmation, processing, shipping, tracking, and delivery for purchases made through our website within the United States.

Order Confirmation

After you successfully place an order with My Gift Store, we will send a confirmation email with your order details.

The confirmation email is intended to let you know that your order has been received and recorded in our system.

If the confirmation email does not appear in your inbox, please check your spam, junk, or promotions folder. If you still cannot locate it, contact us at support@mygiftstore.co and include your name and order information so our team can assist you.

Shipping Availability

My Gift Store currently ships orders to eligible delivery addresses within the United States.

The shipping methods available for your order, along with any applicable shipping charges, will be shown during checkout before payment is completed.

Shipping availability can vary depending on the item purchased, destination, package requirements, and the shipping service available for the order.

Order Processing and Delivery

Most My Gift Store orders are prepared for shipment within 1–2 business days, Monday through Friday.

Once an order has been shipped, the estimated transit period is generally 3–5 business days, depending on the delivery destination and carrier.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may take longer due to carrier delays, holidays, weather, high shipping volumes, or other circumstances that are outside our control.

Business days do not generally include weekends or applicable holidays.

Order Cut-Off Time

Orders placed with My Gift Store before the applicable daily processing cut-off may be processed on the same business day.

Orders received after the cut-off may be handled on the following business day.

For order-processing purposes, our standard cut-off time is:

3:00 PM (EST)
Time Zone: Eastern Standard Time (EST), United States

Please note that meeting the order cut-off time does not guarantee same-day shipment or delivery.

Shipping Carriers

My Gift Store may work with established delivery carriers to ship orders throughout the United States.

Depending on the destination, package size, shipping service, and carrier availability, an order may be delivered through services such as:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • FedEx

The carrier used for your order may vary. My Gift Store may select the appropriate carrier based on the circumstances of the shipment and the available delivery service.

Tracking Information

When tracking is available for your shipment, My Gift Store will provide the tracking information through a shipping confirmation email.

You can use the tracking number to view shipment updates directly through the applicable carrier.

If you have not received shipping or tracking information within 7 business days after placing your order, please contact us at support@mygiftstore.co with your order details. We will review the status of your order and provide any available information.

Accuracy of Shipping Information

Customers are responsible for entering accurate delivery information when placing an order with My Gift Store.

Before submitting your order, please review your:

  • Full name
  • Street address
  • Apartment, unit, or suite number, if applicable
  • City
  • State
  • ZIP code
  • Phone number

An incorrect or incomplete address may result in a delayed, failed, or returned delivery.

If you notice an error in your shipping information after placing an order, contact My Gift Store as soon as possible at support@mygiftstore.co.

We will make reasonable efforts to assist with address corrections when possible. However, we cannot guarantee that an address can be changed once an order has entered processing or has already been handed over to a carrier.

Delivery Delays

The delivery estimates provided on our website are intended as general guidance and are not guaranteed.

A shipment may occasionally take longer than expected because of circumstances such as:

  • Carrier or transportation delays
  • Severe weather
  • Public holidays
  • Increased seasonal shipping volume
  • Operational interruptions
  • Incorrect or incomplete address information
  • Delivery-area restrictions
  • Other unexpected events affecting transportation

If your order experiences a delay, My Gift Store will assist by providing available order or tracking information. Once a package has been shipped, the carrier is responsible for the transportation and final delivery of the shipment.

Undeliverable or Returned Shipments

A package may become undeliverable because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, refusal of delivery, or other circumstances involving the recipient.

If a shipment is returned to My Gift Store, we may contact you regarding the available options.

Depending on the reason the package was returned, additional shipping arrangements or charges may apply before the order can be sent again.

Lost, Missing, or Marked-as-Delivered Packages

If the carrier's tracking information shows that your package was delivered but you cannot find it, please first check around your delivery location and with household members, neighbors, building management, or other places where the carrier may have left the package.

If you are still unable to locate the shipment, contact My Gift Store at support@mygiftstore.co and provide your order number and tracking information.

We will review the available shipment details and assist you based on the information provided by the carrier.

Order Changes and Cancellation

If you need to make a change to your order or request a cancellation, please contact My Gift Store as soon as possible after placing the order.

We will try to accommodate requests received before the order enters processing or shipment. However, once an order has been processed or shipped, changes or cancellations may no longer be possible.

If the order has already shipped, you may need to follow the applicable return process after delivery.

Shipping Policy Updates

My Gift Store may revise this Shipping Policy from time to time to reflect changes in our fulfillment process, shipping services, or business operations.

Any updated version will be published on the My Gift Store website and will apply according to the terms stated in the revised policy.

Contact My Gift Store

If you need assistance with an order, shipping status, delivery issue, or tracking information, please contact our customer support team:

My Gift Store
Address: 2353 Thompson Mill Rd, Suite 100-101, Buford, GA 30519, United States
Phone: +1 678-804-9125
Email: support@mygiftstore.co
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (EST)

We will be happy to assist with questions related to your My Gift Store order and its delivery.