Shipping methods and applicable charges are calculated and displayed during checkout. Orders are generally processed within 1–2 business days (Monday through Friday). Once shipped, the estimated transit period is 6–12 business days within the United States.

Our standard order-processing cut-off time is 3:00 PM (EST). Orders placed after this time will be processed on the following business day.

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number. You can use this to view real-time shipment updates directly through the applicable carrier.

Eligible purchases may be returned within 30 days of delivery. To qualify, items must be unused, unaltered, in their original condition, and include original packaging where applicable. Please contact our support team before mailing anything back.

No, My Gift Store does not apply any restocking fees to eligible returns.

Once your returned item reaches us and is approved, a refund will be submitted to your original payment method within 5 business days. Please note that additional processing time may be required by your bank or card issuer for the funds to appear in your account.

Our bags are crafted using premium materials designed for durability and style. For instance, our Burgundy Croc Texture Tote is made from premium PU/Faux Leather with an embossed crocodile finish, while our structured everyday handbags utilize a smooth faux leather construction.

To maintain the pristine condition of your bag, wipe it gently with a soft, clean, slightly damp cloth to clear dust and surface dirt. Avoid direct exposure to high heat, prolonged sunlight, and harsh chemical cleaners. When not in use, we recommend storing the bag upright in a cool, dry dust bag.

Our customer support team is available to assist you during business hours (Monday–Friday: 10:00 AM – 6:00 PM EST).

Email: support@mygiftstore.co
Phone: +1 678-804-9125
Address: 3355 Lenox Rd NE, Ste 1000, Atlanta, GA 30326, USA

You can also directly reach us by submitting a form on our Contact Us page.