Refund policy
At My Gift Store, we understand that sometimes a purchase may not work out as expected. If you would like to return an eligible item, or if there is a problem with something you received, we are here to help.
This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund from My Gift Store.
Our Return Window
Eligible purchases may be returned within 30 days of delivery.
To qualify for a return, the merchandise should be unused and in its original condition. Whenever applicable, it should also remain in the original packaging.
Returns may be considered for both unwanted items and products that arrive defective or damaged, provided the item satisfies the requirements of this policy.
Conditions for Returns
Before requesting a return, please make sure that:
- The request is made within 30 days of the delivery date.
- The product has not been used or altered.
- The item is in its original condition.
- Original packaging is included when applicable.
- You can provide your order details or another valid proof of purchase.
A return that does not meet these conditions may be declined.
Requesting a Return
Please contact our customer support team before mailing anything back.
You can reach My Gift Store at:
Email: support@mygiftstore.co
Phone: +1 678-804-9125
Tell us your order details and the reason for the return. If the request qualifies, our team will explain the next steps and provide the applicable return instructions.
Please wait for our instructions before shipping your item. Packages sent without contacting us first may not be accepted.
Return Method
Returns can be completed either in store or by mail.
In Store
Eligible items may be returned directly to the My Gift Store location during our regular business hours.
My Gift Store
2353 Thompson Mill Rd, Suite 100-101
Buford, GA 30519
United States
Please bring your order information or proof of purchase when visiting the store so our team can review your return.
By Mail
If you prefer to return an eligible item by mail, please send it to:
My Gift Store
2353 Thompson Mill Rd, Suite 100-101
Buford, GA 30519
United States
Please contact us at support@mygiftstore.co before sending your return so we can confirm eligibility and provide any necessary instructions.
Items sent to the return address without contacting us first may not be accepted.
Return Shipping
For mail-in returns, return shipping arrangements will depend on the reason for the return.
If the item arrived defective or damaged, please contact us before shipping it back. After reviewing the issue, we will provide the appropriate return instructions.
For other eligible returns, the customer may be responsible for the cost of returning the item unless otherwise agreed by My Gift Store.
No Restocking Charges
My Gift Store does not apply a restocking fee to eligible returns.
Refunds
After a returned item reaches us, we will review its condition and determine whether it qualifies for a refund.
When a refund is approved, we will submit the refund to the original payment method within 5 business days of receiving and inspecting the returned merchandise.
The actual time for the funds to become available in your account depends on your bank, card issuer, or payment provider. Additional processing time may therefore be required after we issue the refund.
If you have not received your refund after more than 5 business days from the date it was approved, please contact us at support@mygiftstore.co so we can assist you.
Replacements and Exchanges
If you receive an item that is defective or damaged, My Gift Store may offer a replacement for the same product, subject to availability.
To report an issue, contact:
Please provide your order information and explain what happened. We will review the request and let you know what options are available.
If you would like a different product rather than a replacement for the original item, you may need to return the original purchase according to this policy and place a new order separately.
Contact My Gift Store
For questions about returns, refunds, damaged products, or exchanges, our customer support team can be reached through the following details:
My Gift Store
Address: 2353 Thompson Mill Rd, Suite 100-101, Buford, GA 30519, United States
Phone: +1 678-804-9125
Email: support@mygiftstore.co
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (EST)