Frequently Asked Questions
Frequently Asked Questions
Welcome to the My Gift Store FAQ page. Here you will find clear answers to common questions regarding our products, orders, shipping, returns, and support.
General & Orders
Q: What is My Gift Store?
A: My Gift Store is an online store offering a curated selection of handcrafted gifts, preserved flower arrangements, and decorative keepsakes designed for special occasions and celebrations.
Q: How do I know if my order has been placed successfully?
A: Once your order is completed, we will send an order confirmation email to the email address provided at checkout. If you do not see it in your inbox, please check your spam or junk folder.
Q: Can I change or cancel my order after placing it?
A: If you need to modify or cancel an order, please contact us immediately at support@mygiftstore.co. We can make changes before your order enters processing or shipment. Once an order has shipped, changes or cancellations are no longer possible.
Shipping & Delivery
Q: Where do you ship?
A: My Gift Store currently ships orders to eligible addresses within the United States.
Q: How long does order processing and shipping take?
- Processing Time: Most orders are prepared for shipment within 1–2 business days (Monday–Friday).
- Order Cut-Off Time: Orders placed before 3:00 PM (EST) may begin processing on the same business day.
- Estimated Delivery Time: Transit generally takes 3–5 business days depending on your location and the delivery carrier.
Q: What carriers do you use?
A: We partner with established carriers including USPS, UPS, and FedEx to deliver packages safely.
Q: How can I track my shipment?
A: Once your package has shipped, a shipping confirmation email containing a carrier tracking number will be sent to you. If you haven't received tracking information within 7 business days, please reach out to us at support@mygiftstore.co.
Returns & Refunds
Q: What is your return window?
A: Eligible items can be returned within 30 days of delivery. Products must be unused, in their original condition, and in original packaging (where applicable).
Q: How do I initiate a return?
A: Please contact our support team at support@mygiftstore.co or call +1 678-804-9125 before sending any items back. Unsolicited returns sent without prior contact may not be accepted.
Q: Do you charge restocking fees?
A: No, My Gift Store does not charge restocking fees for eligible returns.
Q: How long does it take to receive a refund?
A: Once your return is received and inspected, approved refunds are processed back to your original payment method within 5 business days.
Q: What if my item arrives damaged or defective?
A: If your order arrives damaged or defective, please contact us at support@mygiftstore.co with your order number and photos/details of the issue. We will review the issue and arrange for a replacement or resolution.
Contact & Support
Q: How can I reach customer support?
A: You can reach the My Gift Store support team through the following details:
- Email: support@mygiftstore.co
- Phone: +1 678-804-9125
- Address: 2353 Thompson Mill Rd, Suite 100-101, Buford, GA 30519, United States
- Business Hours: Monday–Friday, 10:00 AM–5:00 PM (EST)